Help Center
Delivery and pick up
When will my model be available?
The delivery time can be found on the model specifications on the website. This indicates when Tekno expects the model to be released.
How do I know if my model is ready?
You will receive an e-mail from Tekno as soon as the model is ready for delivery. This email contains all the details.
I have moved. How do I change my address?
You can update your address yourself during checkout or in your account on our website.
I want to pick up my model at Tekno in De Lier. Is that possible?
Yes, that is possible. You can pick up your model at our museum in De Lier: on Saturdays between 10:00 and 13:00, or on weekdays by appointment (email info@tekno.nl). Please indicate with your order, or when paying the remaining amount after release, that you wish to pick up your model so we can schedule it.
What are the shipping costs of a model?
The shipping costs can be found at the following link: ( click read more )
The payment for the model and shipping has been sent. When will the model be delivered?
Once we have received full payment, we will ship the model on the next business day. You will receive the tracking code directly from the postal service as soon as the model has been dispatched.
Warranty and repair
My new scale model is defective
If the model has been purchased from a Tekno dealer, you can contact this dealer. He will ensure that the problem will be solved. If the model has been purchased directly from Tekno, please contact the Tekno Service Department via email at service@tekno.nl.
My scale model needs repair, but is no longer in warranty
At this time, we cannot offer you this service. We can refer you to various forums and websites of model builders.
I received my model, but there are parts missing
If the model has been purchased from a Tekno dealer, you can contact this dealer. He will ensure that the problem will be solved. If the model has been purchased directly from Tekno, please contact the Tekno Service Department ( Click Read more for details )
Order and pay
Payment options
You can pay by credit card, PayPal, IDEAL or bank transfer.
The payment for the model and shipping has been sent. When will the model be delivered?
Once we have received full payment, we will ship the model on the next business day. You will receive the tracking code directly from the postal service as soon as the model has been dispatched.
What does "Out of stock" mean? and is the model coming back in stock?
This model is no longer in stock. Most of our models are collector items, so they are only produced once in a limited edition.
What does “Reserve model” mean?
This model is still in production and not yet delivered. You can reserve the model by making a deposit. Follow the instructions in the web shop.
What does “Reserve model option is closed” mean?
This model is still in production and not yet delivered. Unfortunately, this model is no longer available for reservation.
Is it possible to make a model of my truck?
Yes, but the minimum production amount is 150 pieces. It is not possible to make a single piece of the original.
How can I make a truck?
To make a good offer, we need pictures (from all sides) of the original truck. We cannot make you a price without receiving the requested pictures. Click Read More for more details
I have reserved a model through the website, but I have not received a confirmation.
Once your payment has been debited from your bank account, the reservation processed has started. You may also see this in your account on the website.
Do you also sell (spare) parts?
Yes, we sell many individual parts on our website. You can also visit our museum every Saturday (10.00 - 13.00 hours) for remaining spare parts. Here we have a limited amount of spare parts left over from production.
Tekno and museum
When is the museum open?
The museum is open on Saturday (except holidays) from 10:00 to 13:00. Any additional opening days are announced separately on the website and in the newsletter. With groups it is also possible to visit the museum by appointment.
What is the address?
Coldenhovelaan 8, 2678 PS DE LIER.
What can I see in the museum?
In the museum, most of the models featured are produced by Tekno and Lion Toys. In addition, we show how model cars are produced. You can also see real “classic” trucks.
Can I also buy models in the museum?
In the museum there is a shop where you can buy A- and B-choice models, but also individual (spare) parts.
I would like to pick up my model at Tekno in De Lier. Is that possible?
Yes, that’s possible. Every Saturday you are welcome to visit our museum between 10:00 and 13:00. On weekdays, you can pick up your model by appointment (please email info@tekno.nl).
Is it possible to make a model of my truck?
Yes, but the minimum production amount is 150 pieces. It is not possible to make a single piece of the original.
How can I make a truck?
To make a good offer, we need pictures (from all sides) of the original truck. We cannot make you a price without receiving the requested pictures. Click Read More for more details
Do you also sell (spare) parts?
Yes, we sell many individual parts on our website. You can also visit our museum every Saturday (10.00 - 13.00 hours) for remaining spare parts. Here we have a limited amount of spare parts left over from production.
Returns and exchanges
How do I return my model?
To return your model, please read more...
Who pays the cost of returning a model under warranty?
If the model to be returned is under warranty, Tekno will refund the standard shipping fee.
Where do I have to send the model?
The return address is: Tekno B.V, Coldenhovelaan 8, 2678 PS DE LIER
Tekno Parts
The item you were looking for is out of stock – what now?
Let us know that you’d like this item to be restocked by simply clicking the link “notify me when this product is back in stock.”
Participate in the Model of the Month competition
It would be a shame not to share your own Tekno Parts creation with fellow truck enthusiasts, right? Even more so knowing that you could win €25 Tekno store credit by entering the Model of the Month contest.
My order is incomplete
We do our very best to make sure your order is handled properly. However, since mistakes can happen, we kindly ask you to check your shipment within four weeks of receipt for accuracy in quantities and article numbers. If something is wrong with the contents of your package, please send a copy or photo of the order receipt along with an explanation to parts@tekno.nl.
Can I share my creation somewhere?
Yes, you can share it on social media. Use the hashtag #TeknoParts in your post and we might share it on our page too!
I can’t find the part
Do you have a suggestion for a product you’d like to see in our webshop? Email your ideas to parts@tekno.nl, and we’ll check whether your suggestion can be added to our range.
I haven’t received building instructions
If you notice that no paper instructions were included with your order – that’s correct. The manual is often available for download on our website. Simply find the kit you ordered and click on “Instruction manual” at the bottom of the page.
Which glue can I use?
The most suitable glue brand for assembling model kits is Loctite. This brand is available at various hardware stores.
Do you have color numbers for me?
Unfortunately, Tekno is not allowed to share the color codes of our finished models. We also do not supply paint or spray cans.
Did you find what you were looking for?
If not, just send us a message by using the form below.